• 1. Application – It is a process of putting something such as healing agent or lotion into the body especially the skin for soothing action.

  2. Assessment – It is an evaluation of the health status of an individual by performing a physical appraisal after obtaining a health history.

  3. Documentation – This refers to a chronological written account of a client’s assessment and management that includes the client’s medical history and complaints, the therapist’s physical findings, the results of assessment and procedures, and therapeutic procedures.

  4. Massage Therapy – Refers to a system of assessment, evaluation and manual application techniques used in a scientific manner taking into account the muscle locations, stress points and other anatomical considerations of the human body. It includes adjunctive external application of water, heat and cold, stretching, passive and active joint movement within the normal physiologic range of motion as a means of promoting pain relief, injury rehabilitation or health improvement in a safe, non-sexual environment that respects the client’s self-determined outcome for the session.

  5. Palpation – This is an assessment of the body by touching or pressing with the fingers or the palm of the hand.

  6. Range of Motion Assessment – It is the extent of movement of a joint from full extension to full flexion (bending) measured in degrees like a circle.

  7. Sensory Assessment – It is the process of appraisal using the senses in a scientific and documented manner example is the simple pain assessment tool consisting of a 10cm line with 0 on one end, representing no pain, and 10 on the other, representing the worst pain ever experienced, which a patient indicates so the clinician knows the severity of his or her pain.

  8. Stroke – It refers to a single uninterrupted, and complete movement or process, especially when repeated or in a back-and-forth motion with the use of a hand or a tool to the surface or deeper structures of the body.

  9. Visual Assessment – It is an appraisal tool using image impressions on tissues, skin color, tone and texture in relation to a persons’ health condition.

  10. Vital Signs – This refers to the basic indicators of body function, usually meaning heartbeats per minute, breaths per minute, blood pressure, body temperature, and weight.

The Massage Therapy Process includes three phases:

Treating all clients in a massage facility with the same basic level of “standard” precautions involves work practices that are essential to provide a high level of protection to clients, other massage therapists and other people they get in contact with. Sanitation guidelines for massage therapist professionals include the following:

• 1. Pre-massage – This consists of two main activities conducted prior to massage application:

     1. • Client Assessment. The therapist shall interview the client in order to understand his/her therapeutic needs and requests. This includes the identification of contraindications, taking the client’s vital signs, and formulating a massage plan. This assessment shall be recorded in written S.O.A.P. format. This will discussed elaborately in the assessment and documentation topic later.

        • Preparation. The therapist prepares the venue and paraphernalia for massage while the client prepares him/herself for the massage proper.

  2. Massage Proper – This is the application of massage techniques, in accordance with the previously formulated massage plan either in a wellness massage or therapeutic massage.

  3. Post-massage – This consist of two main activities conducted after the massage application:

     1. • Aftercare. Means providing assistance to the client after the massage proper.

        • Documentation. Final completion of the S.O.A.P. form, to include the evaluation of the massage, client response, and the therapist’s recommendation for future sessions.

• • Record Electric and Water Meters Reading.

  • Organize and Facilitate Monthly General Cleaning every first Sunday, Monday and Tuesday of the Months.

  • Check and Update Inventory Report, Purchased Products and Refill Log every 30th or 31st of the Month.

  • Replenish and Purchase Order Spa Base and Add-On Service Products Such as: Essential and Massage Oils, Alcohols, Lotions, Toilet Paper Rolls, Slippers, Nail Files, Ear Candles, Scrubs, Facial Cleansing Products, Hair Spa, Face Masks, Nail Polish and other related products and equipment) every 30th or 31st of the Month.

  • Replenish and Purchase Order CoWorking Space/Lounge Base Products (Such as: Brewed Coffee, Filter, Iced Coffee, Iced tea, Wine, Hot Tea,  and other related products and equipment) every 30th or 31st or End of the Month.

  • Check, Organize and Archive all Monthly Transaction Records (Job Order Log Sheets, Cash Disbursement Receipts, Notice of Violations and Other Documentations)

  • Sunday (9AM-7PM Shift) General Cleaning Assignments (Main Entrance, Staircase, Lobby/Reception, Front Office, Lounge Kitchen and Aesthetic Area)

  • Monday (1PM-11PM Shift) General Cleaning Assignments (Hallways, Stock Room, Staff Room, Dirty Kitchen, Restroom and Shower Rooms)

  • Tuesday (5PM-3AM Shift) General Cleaning Assignments (CoWorking Space/Lounge, Conference and Massage Areas)

Massage therapists should be oriented toward the importance of an infection control program. They should be equipped with basic knowledge, skills and attitudes for good infection control practices.

In order to implement a good infection control program, an infection control team should be created with the following tasks:

• • • • Assess training needs of the staff and provide the required training through awareness programs, in-service education and on-the-job training;

Example of Trainings: Work Restrictions – employees with certain contagious illness are not allowed to report until they are deemed neither contagious nor communicable.

• • • • Provide periodic re-training or orientation of staff and review the impact of the training;

      • Organize regular training program for the staff for essential infection control practices.

As massage therapy professionals, there are precautions that can be taken to reduce the risks of infection. First, treat every client as if they have an infectious disease. Many persons with infectious disease do not exhibit symptoms and may appear to be healthy. Precautions should be taken with clients who deny having an infectious disease as they may not realize they have an infectious disease or they may be concealing their disease for fear of discrimination or being denied treatment.

Treating all clients in a massage facility with the same basic level of “standard” precautions involves work practices that are essential to provide a high level of protection to clients, other massage therapists and other people they get in contact with. Sanitation guidelines for massage therapist professionals include the following:

1. Hand Washing And Antisepsis

How to wash your hands properly:

• • • • Wet your hands

      • Liquid Soap

      • Lather and scrub each finger nails for 20 seconds

      • Rinse – 10 seconds

      • Dry your hands

      • Turn off tap

Don’t Forget to Wash:

• • • • Between your fingers

      • Under your nails

      • The tops of your hands

Two methods of improving massage therapists’ hand hygiene are as follows:

• • • • Traditional Hand Washing – uses running water and apply soap or detergent.

      • Hand Asepsis – uses running water and apply antimicrobial soap or detergent that contains an antiseptic.

(Uses an alcohol-based antiseptic hand rub when hands are not soiled with dirt)

Factor to consider when choosing antiseptic agent:

• • • • Effectiveness of the product against the pathogens likely to be encountered in the workplace

      • Persistence of antiseptic activity

      • Speed at which the product takes effect

      • Acceptance and compliance by employees

Massage therapy professionals should be expected to wash their hands:

• • • • Upon arrival to the massage facility, client house or hotel rooms.

      • When gloves are noted to have a tear or defect

      • When hands come in contact with saliva or blood

      • Before patient is seen and gloves are put on

      • After a patient is seen and gloves are taken off

      • Anytime gloves are removed

      •  When hands are visibly soiled

      • Before leaving the facility for the day

2.   Lotions

Frequent hand washing and use of antiseptic products can lead to dry, chapped hands which can provide easy entry for pathogens. Moisturizing lotion to the hands can ease dryness associated with frequent hand washing. However, it is important to avoid petroleum or oil-based lotion since it can break down latex gloves and increase permeability.

3.   Jewelry

It is advised to avoid wearing jewelry like rings, bracelets, or wristwatches while performing massage therapy because removing microorganisms from small cracks and fractures found in jewelry is difficult. Furthermore, jewelry and any sharp objects can also potentially injure the client or break the fingernails.

4.   Fingernails

Fingernails should be kept clean, short and without nail polish. Long fingernails or cracked nail polish should provide hiding places for microorganisms thus, violating sanitary standards. Long fingernails can also injure the client or break the protective barrier of gloves. Any practitioner with artificial nails presents high risk for fungal infections, which can be transmitted to the client.

5.   Vaccination and Immunization

Massage therapists are considered high risk for acquiring vaccine-preventable diseases. Thus, it is essential that a vaccination and immunization program be put in place to protect them.

Some of the vaccine-preventable diseases that therapists may be exposed during their work are:

• • • • Hepatitis B

      • Influenza

      • Measles

      • Mumps

      • Rubella

6.   Use of Protective Barriers

Using personal protective equipment or gears provides a physical barrier between microorganisms and the massage therapist. It offers protection by helping to prevent microorganisms from contaminating hands, eyes, clothing, hair and shoes and for being transmitted to other clients and staff. Personal protective gears are used when handling blood, body substances, excretions and secretions.

As for any unidentified substance, treat it as unsafe at all times. Proper method of handling unsafe substances should be imposed to avoid contamination and any protective gear is advisable.

Personal protective equipment includes:

• • • • Gloves

      • Masks

      • Cap

      • Gown/Scrub Suits/Uniforms

      • Boots/Shoe Cover

7.  Appropriate handling of client massage equipment and soiled linen

In the event of body fluid discharge, bed linens and towels must be removed with gloved hands. Contaminated linens or equipment must be washed separately from the rest in hot water and put disinfectants.

8.   Environmental cleaning

Surfaces or equipment in the massage therapy office that do not touch clients directly are known as environmental surfaces. The surfaces of items such as knobs, switches, and handles can become contaminated with microorganisms. For the purpose of disinfection, there are two categories of environmental surfaces:

• • • • Clinical Contact – (Ex. Countertops, switches, door knobs).

      • Housekeeping – (Ex. Walls, Floors)

Clinical contact surfaces should be disinfected with more rigorous methods than housekeeping surfaces because they are touched more frequently. Following treatment of each patient and at the end of the work day, environmental surfaces that may have been contaminated by client debris should first be cleaned with paper towels and a cleaning agent then disinfected appropriately.

9.    Post exposure Prophylaxis

Even with the most advanced infection plan, certain accidents and exposure may still occur. When this happens, a written policy for management of exposures will help. Procedures should be in place to promptly report, medically evaluate, and record all cases of accidental occupational exposures.

A qualified health care professional should be assigned to perform a medical evaluation and provide first aid and counseling if necessary. The medical evaluator should include in the chart of the following:

• • • • Date and time of the exposure

      • Details of where and how the exposure occurred

      • Type, brand, and size of the massage device involved in the exposure

      • Amount of contaminant involved and what type of injury

      • Details regarding the depth of the wound and whether any potentially infectious fluid was injected into the body

      • Estimate of the amount of potentially-infectious fluid involved

      • How long the potentially-infectious material remained on the skin or mucous membranes before washing or flushing of the are

      • Infectious medical history of the patient from which the exposure occurred

      • Vaccination history of the exposed massage therapist

      • Details of any counseling, treatment, or prophylaxis performed

Disposable (single-use) client care items should not be cleaned, disinfected, or sterilized for reuse at a later time. Such items should be used only once the discarded. Some examples include:

• • • • Disposable wear implements

      • Face rest covers

      • Gloves

      • Masks

      • Table paper

The health status of every massage therapist should be recorded in a medical chart and properly maintained according to what is required by laws regarding confidentiality and duration of maintenance.

The medical chart should contain information relating to:

• • • • Initial screening tests

      • Work-related medical examinations

      • Immunizations

      • Work restrictions

      • Exposure incident reports

      • Post exposure management

Before starting the service… ask your Client to check your bag/belongings as part of our security measure afterwards, introduce yourself.

Service Provider: “Hi Sir/Mam, can  you please check my bag/belongings first as part of Spasify's Security Measures."

Service Provider: "Thank you, Sir/Mam by the way I’m Your Name your Position (E.g. Therapist) for Today/Tonight."

Service Provider: “Sir/Mam, as part of our SOP we need to check your vital sign (blood pressure) so that we can proceed for Client Intake Form.”

Client: “Ah, Okay.”  After getting the client’s blood pressure inform him/her the result.

Service Provider: “Sir/Mam, your blood pressure is 120/80 and we can now proceed.”

Client: “Okay.” If the client's blood pressure is high, inform him/her the result and to relax for another blood pressure check after 5 minutes then offer a glass of water.

Service Provider: “Sir/Mam, due to your high blood pressure and medical condition we need to check your blood pressure again after 5 minutes. Would you like some glass of water?

Client: “Ah, Okay.” Once the blood pressure is normal proceed to Client Assessment (Visual, Palpation, ROMA and Sensory) then record it using the Client Intake Form.

Service Provider: “Sir/Mam, I will now perform my assessment to know more about your present medical condition” afterwards, inform the Client to fill up Client Intake form.

Service Provider: “Sir/Mam, here is the client intake form kindly fill it up because the following information will be used to help plan safe and effective session, please answer questions to the best of your knowledge”

Client: “Ah okay.” After signing up the Client Intake and Waiver form proceed to service proper.

Service Provider: “Good evening Sir/Mam, I’m Your Name your Position (E.g. Therapist) for tonight, I just wanted to confirm your requested Base Service is Type of Service for Duration and Add-On Service for Duration.”

Client: “Yes, that is correct.”

Service Provider: “Okay Sir/Mam our starting time is Time and will end at Time.”

Service Provider: “Sir/Mam before we start we have 3X times breathing exercise, inhale… exhale…”

Client: “Inhale… Exhale… 3X…”

Service Provider: “Sir/Mam what pressure do you like? Soft, Moderate or Hard?

Client: “Soft”

Service Provider: “Okay Sir/Mam, please inform me if you want me to increase or decrease my pressure.”

Client: “Okay, I’m good.” Stretching... Service Proper...

Service Provider: “Sir/Mam your session is about to end at exactly Time would you like to extend your session? Or try our best selling Add-on Service?”

Client: “No, I’m good” If yes, inform the Reservations Specialist first before proceeding.

 Service Provider: “Sir/Mam, please hold for a moment, I will just inform our Reservations Specialist.”

Client: “Okay.”

 Service Provider: “Sir/Mam, your additional Base Service is Type of Base Service for Duration OR

 Service Provider: “Sir/Mam, your additional Add-On Service is Type of Add-On Service for Duration

Client: “Okay.”

 Service Provider: “Okay Sir/Mam our new starting time is Time and will end at Time.”

Client: “Okay.” After the service… ask your Client to check your bag/belongings again as part of our security measure afterwards, ask for your Client's feedback about his/her experience then recommend suitable service for the next visit. Afterwards, give Spasify Business Card with your name written at the back.

Service Provider: “Sir/Mam, once again I’m Your Name your Position (E.g. Therapist) for tonight, thank you for choosing Spasify, hope to see you again.”

Client: “Okay.”

1. 📖 Branch Codes

• • • SOD - Spasify On-Demand

    • SOD-HOM - Spasify On-Demand (Home)

    • SOD-HOT - Spasify On-Demand (Hotel)

    • SOD-OFF - Spasify On-Demand (Office)

2. 📖 Promotion Codes

• • • REG - Regular

    • SPM - Spasify Package Menu

    • SC20 - Senior Citizen 20% Discount

    • PWD20 - Person With Disability 20% Discount

    • VIP50, VIP40, VIP30, VIP20, VIP10 - Less 50%, 40%, 30%, 20%, 10%

    • 20OFF - 20% Discount on SW60, Minimum (120) Minutes, On-Site or On-Demand

    • MP0000 - Member's Price + Card Number

    • GC0000 - Gift Card + Card Number

    • PMC0000 - Prepaid Card + Card Number

    • FOC - Free of Charge

3. 📖 Payment Method Codes

• • • CASH - Cash

    • PP - Paypal

    • BT - Bank Transfer

    • BDO - BDO Mobile or Online

    • UB - UnionBank

    • GCRD - GCash Central Reservations Department

    • GSGP - GCash Spasify Greenwoods Park

    • OM - OrderMo

    • TM - Terminal (Card Swiper)

    • GP - GrabPay

    • PM - PayMaya

    • WC - WeChat

    • AP - Alipay

    • XD - Xendit

    • BE - BillEase

1. 📖 Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Home

• • • 01/01/2015, 3:00 PM (Date and Time)

    • SOD-HOM (Branch Code)

    • 118-A and B, Bonita Street, West Kalayaan Heights, SBFZ (Complete Home Address) ***DO NOT INCLUDE COMPLETE ADDRESS WHEN SHOUTING, JUST CITY OR MUNICIPALITY***

    • John Doe, john.doe@gmail.com, +639170000000 (Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***

    • 1 PAX, SW60 + BS30, REG, CASH (No. of Pax, Base Service + Add-On Service, Promotion, and Payment Method)

2. 📖 Manual Job Order Request or Booking Notes (Massage and Spa) On-Demand Hotel (Direct/Merchant Partner) or Office

• • • 01/01/2015, 3:00 PM (Date and Time)

    • SOD-HOT (Branch Code)

    • Hotel Bahia, SBFZ (Branch Code, Hotel or Office Building Name)

    • John Doe, john.doe@gmail.com, +639170000000 (Direct Client Name, Email, and Contact No.) ***DO NOT INCLUDE CONTACT DETAILS WHEN SHOUTING***

    • 1 PAX, SW60 + BS30, REG, CASH, RN: 201, GN: MR. JOHN DOE (No. of Pax, Base Service + Add-On Service, Promotion, Payment Method, Rm. or Unit No. and Guest Name)

    • F.O.: Jane Doe (F.O. Name)

3. 📖 Job and Work Status Codes

• • • Like Icon - Accept Job Order

    • JO - Job Order

    • T1 - Travelling to the Requested Location

    • T2 - Travelling Back to Origin

    • A1 + P50.00 with ISP Name - Arrived at Requested Location + Transpo and ISP Name

    • A2 + P50.00 with ISP Name - Return Back to Origin + Transpo and ISP Name 

    • W1 - Waiting

    • S1 - Start Session

    • D1 - Done Session

    • RN - Room Number

    • UN - Unit Number

    • TN - Table Number

    • GN - Guest Name

    • CN - Client Name

    • FO - Front Desk Officer/Front Office

    • PAX - Number of Clients/Customers

    • AOR - Area of Responsibility/Area of Responsibilities

    • MUR - Make-Up Room

    • MUT - Make-Up Table

    • PAM - Public Area Maintenance

    • MC - Mystery Client/Customer (On the Spot Inspection)

    • CA - Cancelled

    • CAR - Client Account Record (Booking Engine)

    • CIF - Client Intake Form (Client Assessment)

    • BPC - Blood Pressure Count

    • BTC - Body Temperature Check

    • LOC - Location (Present)

    • E30 - 30 Mins. Service Extension

    • E60 - 60 Mins. Service Extension

    • E90 - 90 Mins. Service Extension

    • E120 - 120 Mins. Service Extension

    • C5 - 5 Mins. Cut Session

    • C10 - 10 Mins. Cut Session

3.1. 📖 S1 Code Sample (Massage and Spa) On-Demand Home, Hotel, or Office

• SOD-HOM (Branch Code)

• 118 Bonita Street, Kalayaan, Subic Bay (Complete Home Address)

• Juan Dela Cruz (Complete Guest Name)

• 120/80 (Blood Pressure Count)

• 36.5 (Body Temperature)

• SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)

• FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)

• RM. 201 (House or Room Number)

• S1 (Start Session Code)

• SOD-HOT or SOD-OFF (Branch Code)

• Hotel Bahia (Hotel Name)

• Juan Dela Cruz (Complete Guest Name)

• 120/80 (Blood Pressure Count)

• 36.5 (Body Temperature)

• SW60, REG, GCRD (Base Service, Duration, Promotion, and Payment Method)

• FM30, REG, CASH (Add-On Service, Duration, Promotion, and Payment Method)

• RM. 201 (House or Room Number)

• S1 (Start Session Code)

1. 🏴󠁵󠁳󠁭󠁥󠁿 Base Massage, Cafe, and Lounge, Product, and Service Codes

• • • SW60 - Swedish Massage (Oil) for 60 Mins.

    • SH60 - Shiatsu Massage (Dry) for 60 Mins.

    • TH60 - Thai Massage (Yoga or Stretching) for 60 Mins.

    • KI60 - Kids Massage(6-10 Yrs. Old) for 60 Mins.

    • HE60 - Head & Back Massage for 60 Mins.

    • HA60 - Hand & Arms Massage for 60 Mins.

    • FO60 - Foot & Legs Massage for 60 Mins.

    • CO60 - Combination Massage (Swedish Massage + Shiatsu Massage) for 60 Mins.

    • HO60 - Hot Stone Massage (4-6 Pcs. Stones) for 60 Mins.

    • VE60 - Ventosa Massage (4-6 Pcs. Cups) for 60 Mins.

    • AR60 - Aromatherapy Massage (Swedish Massage + Aromatherapy Plus) for 60 Mins.

    • RE60 - Reflex Massage (Therapeutic) for 60 Mins.

    • SP60 - Sports Massage (Pre or Post) for 60 Mins.

    • PR60 - Prenatal Massage (3-6 Months) for 60 Mins.

    • PREM60 - Premium Massage (Swedish + Face Mask) for 60 Mins.

    • TS60 - Tsunami Massage (Synchronize Twin or 4 Hands Massage) for 60 Mins.

    • OSM20 - Office Syndrome Massage - For (3) Persons For (20) Minutes Each

1. 🍕 Add-On Spa Service Codes

• • • SM10 - Spot Massage for 10 Mins.

    • AP30 - Aromatherapy Plus + Head Massage for 30 Mins.

    • EC30 - Ear Candling for 30 Mins.

    • HS30 - Hair Spa for 30 Mins.

    • BS60 - Body Scrub for 60 Mins.

    • FS30 - Foot Spa for 30 Mins.

    • FSS30 - Foot Scrub Spa for 30 Mins. - On-Demand

    • HDS30 - Hand Spa for 30 Mins.

    • HSS30 - Hand Scrub Spa for 30 Mins. - On-Demand

    • PN30 - Power Nap for 30 Mins.

    • FC30 - Facial Cleansing for 30 Mins.

    • FM30 - Face Mask + Head Massage for 30 Mins.

    • BW10 - Body Wash for 10 Mins.

    • MC30 - Manicure for 30 Mins.

    • PC30 - Pedicure for 30 Mins.

    • MP60 - Manicure and Pedicure for 60 Mins.

    • MF10 - Matte Finish Polish for 10 Mins.

    • TGP30 - TruGel Polish for 30 Mins